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Cancellation Policy
There is a $40.00 service charge for all cancellations. If
canceled between 24 and 48 hours, there is no refund of deposit;
cancellation with less than a 24 hour notice will require payment
of 75% of the room rate; credit cards will be charged with full
payment for non-canceled reservations.
Premium Weekend
Information
Our Stonewall Family is growing at a torrid pace! So is JMU, EMU,
Bridgewater College, and our community in general. Alas, there
are not enough guest rooms to accommodate all of our “frequent
stay” family members on special Premium Weekends like
Homecoming, Family, Graduations, Holiday weekends, and the like.
Of course, we want to take care of our most loyal family
members, those that have repeatedly patronized the Inn. So, here
are the guide lines on how we handle the situation.
As soon as JMU sets the dates for any
Premium Weekend, we block all reservations for those dates.
All reservation requests MUST be made by email and contain
the following: Affirmation that these guidelines apply to
your request, Your name, address, cell number; number of
rooms/people and nights. Note that we have four rooms with
capacities of up to four w/o a portable Futon, which can be
put in most any room to boost the occupancy by one person.
($25 per night). Also note that, the published rates are
posted for two people only, additional persons rates are
$40 per person. For Premium Weekends, all rooms are sold
assuming that all regular beds will be filled regardless.
There is a $75 per night surcharge for these weekends.
Upon
receipt of your email request, it is printed and
inserted into our Premium Weekend Notebook. The Notebook
is divided into two separate sections, one for Guests
who have stayed with us and one for those who have not.
The first list comprises our “Stonewall Family Members” and
the second contains those who are “Wannabe Stonewall
Family Members. One will move to the Stonewall Family
list upon staying with us on two different occasions.
When that happens you are a Stonewall Family member for
life! Our reservation system provides us with a
complete record of your stays over the years. The
record for stays is held by Mark and Laura Searle, a JMU
graduate and alumni. As of January 1. 2010, they have
logged 30 nights with us over a 10 year period, and
still are frequent guests with us.
Five months prior to the Weekend, we
generate this loyalty list and rank it by using the
number of nights stayed, most to least. I usually call
to verify and validate the request as things might have
changed if significant time has lapsed and corrections
are made. Usually, 50% or so withdraw their request at
this point. Then reservation invitations with detailed
costs are emailed to the valid top ten asking for a 2
day response to accept by return email. They then have
7 days to respond by prepaying for the reservation
with a personal check.
This payment is refundable ONLY on the
following conditions: On your instruction, we will try
to resell your paid RESERVATION by going back to our
list. If we can resell , we will collect from them and
refund you the entire amount you have paid, less the $40
cancellation fee. We must be the reseller to rule out
scalping, thus reservations are NOT transferable.
I do have off-site and adjacent
rooms and apartments that I sell to folks who have
families or just want sleeping rooms. As well, I have
“underground” knowledge of room availability, so if you
would accept that lodging option, indicate that on your
request. There is ALWAYS a room for you somewhere close
by :)
At the very least, you can pitch a tent in our back
yard, or bunk in our fine old barn. LOLOL. (It has been
done)….
The bottom line is: The more frequently you
stay, the higher the rank on the list. For those of you
who are “Wannabes,” don’t lose heart, it costs nothing
to email your request, and I will do everything I can to
find you suitable lodging. We want you to be a part of
our privileged Stonewall Family. Families take care of
their own! Call me if you have questions. See you
soon. Wayne
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